Refunds and Cancellations

This policy forms part of our Terms of Service. It applies to the toolkits, the Professional Review and any add-on services you buy from Strategies Migration Services.

1. Your 7-day cooling-off right

Section 44 of the Electronic Communications and Transactions Act 25 of 2002 (ECT Act) gives you the right to cancel an online purchase without giving a reason and without penalty:

• for goods, within 7 days after you receive them; or
• for services, within 7 days after the agreement is concluded.

If you cancel within the cooling-off period, we will refund your payment within 15 business days of receiving your cancellation, and in any event within the 30 days that section 44(3) allows.

Section 42 of the ECT Act lists certain transactions to which this cooling-off right does not apply. Whatever the legal position for any particular product, our policy is simple: if you cancel within 7 days of your purchase, we will give you a full refund.

2. After the cooling-off period, and common situations

Once the 7-day cooling-off period has passed, payments are not refundable, except where the Consumer Protection Act gives you a right to a refund or as described below. In exceptional circumstances we may refund all or part of a payment at our discretion. A refund we choose to make in one case does not oblige us to make one in another.

You paid but never accessed the toolkit or uploaded anything

If you ask within 7 days of purchase, we will refund you in full. After 7 days, we may still give a refund at our discretion, so please contact us.

Your application is rejected by Home Affairs

The Department of Home Affairs alone decides applications, and we do not guarantee the outcome (see the outcome disclaimer in our terms). For this reason, we do not refund the toolkit if your application is rejected.

A rejection can often be appealed, but appeals have strict deadlines. Contact us as soon as you receive an outcome if you would like help with an appeal. Appeal services are quoted separately.

You cancel a Professional Review

• Before the review has started: we will refund the review fee in full.
• After the review has started: we do not refund the review fee for work already done.

This does not limit your 7-day cooling-off right set out in section 1.

You were charged twice

If you paid more than once for the same order, we will refund each duplicate payment in full.

Add-on services

Refunds for quoted add-on services follow the cancellation terms in the quote, and are always subject to your rights under the ECT Act and the Consumer Protection Act.

3. Your rights under the Consumer Protection Act

Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008, including your right to services performed in a manner and quality that people are generally entitled to expect.

4. How to cancel or request a refund

You can ask for a cancellation or refund by:

• emailing us at info@immigrationspecialists.co.za, with your name, the email address you used at checkout and your order reference; or
• sending us a message from your portal.

You do not need to give a reason if you are cancelling within the 7-day cooling-off period.

5. How refunds are paid

"Refunds are paid back to the original payment method through Netcash, our payment provider." We process approved refunds as soon as possible and in any event within 30 days of cancellation. Once we have processed a refund, your bank or card issuer may take a few more business days to show it on your statement.

When a toolkit is refunded, your access to the toolkit materials ends. The handling of any documents you uploaded is explained in our Privacy Policy.